Careers

ABA Career Opportunities

Membership and Database Manager       

RESPONSIBILITIES:   

General Responsibilities 

  • Provide customer service to current and prospective members.   
  • Process all incoming calls from prospect members and current members.  
  • Answer calls and email inquiries in a timely and professional manner. 
  • Responsible for the following departmental mailboxes. 
  • Maintain a good working knowledge of all Membership department policies and procedures and provide suggestions for departmental growth.  
  • Maintain a full and complete knowledge of all member database records, reports and communications. 
  • Evaluate member services benefits and programs and suggest substantive and logical improvements based on feedback from members. 
  • Travel once a year. 
  • Adhere to monthly departmental timeline and calendar.  
  • Keeps Standards Operating Procedures updated for membership processing and reporting. 
  • Work interdepartmentally to provide excellent member service and benefits. 
  • Maintain prospect database for all incoming and association membership lists. 

 Member Onboarding Responsibilities 

  • Maintains Departmental Email boxes.  
  • Process all new member applications including data entry for memberships, subscriptions, and listings.
  • Process memberships within 2 business days. 
  • Review websites of new members for additional background information. 
  • Process new member applications weekly. 
  • Assist with member service projects including marketing campaigns, mailings, administrative support, word processing, phone campaigns, etc.  

Member Renewal and Retention Responsibilities 

  • Process and send past due Renewal letters and emails. 
  • Conduct Renewal Calls. 
  • Assists the Membership Team with Retention; Sell current members on their member benefits to ensure a higher renewal rate. 

Data Integrity and Quality Check Responsibilities 

  • Check email bounces and maintain accurate member data. 
  • Responsible for resolving all discrepancies for new member applications. 
  • Ensures accurate and comprehensive records and systems management. 
  • Update member and representative mailing and email addresses based on returns. 
  • Conduct Membership Quality Checks to ensure proper membership status. 
  • Conduct quality checks on member records for style. 
  • Checks membership discrepancies weekly. 
  • Quarterly conduct Safer checks and send report to GAP for follow up on any non-satisfactory members. 
  • Responsible for following up on Safer Check Report Discrepancies. 
  • Responsible for some financial activities, including data entry, collection, and reporting. 

 Accounting Responsibilities 

  • Research unapplied checks when requested by accounting department. 
  • Responsible for following up on Membership Open Invoices. 
  • Responsible for sending Membership Open invoices via mail and email.
  • Process payments via telephone for Membership. 
  • Work with the accounting department when necessary to resolve discrepancies.   

Publication Responsibilities 

  • Add new members to publication subscriptions.
  • Verify current members status for Destinations Magazine.

 

REQUIREMENTS:  

  • Bachelor’s degree required.   
  • Two or more years’ experience in the customer service field. 
  • Fast learner with ability to react quickly to changing requirements. 
  • Detail-oriented with effective follow up. 
  • Problem solving and conflict resolution skills; empowered to make decisions. 
  • Ability to prioritize tasks and projects. 
  • Excellent customer service skills, including telephone manner, and face to face encounters. 
  • Proficiency with all Microsoft Office products. 
  • Strong understanding of database management. 

 

Applicants should submit resumes and a cover letter to Resume@buses.org