Careers
ABA Career Opportunities
Meetings & Events Sales Manager
RESPONSIBILITIES:
General Responsibilities
- Sell major industry meetings and events including ABA Marketplace and Busworld North America, to members and non-members to ensure a high registration rate.
- Provide excellent customer service to all current meeting and event registrants.
- Maintain a good working knowledge of all department policies and procedures and provide suggestions for departmental growth.
- Suggest substantive and logical improvements based on feedback from registrants.
- Answer calls and email inquiries in a timely and professional manner.
- Use Department Calendar to track tasks, deadlines, timelines, etc.
- Travel as needed.
- Keeps Standards Operating Procedures updated for registration processing and quality checks.
- Work interdepartmentally to provide excellent member service and benefits.
- Create weekly pipeline reports per campaign and event.
General Event Prospecting Responsibilities
- Help create marketing collateral for use in sales campaigns.
- Manage Marketplace and Busworld micro-sites.
- Develop scripts for sales per audience.
Outbound Sales Campaigns Responsibilities
- Identify target groups to sell specific events.
- Maintain database of outbound prospects and how/where we received their contact information.
- Manage marketing campaigns to target prospects.
- Conduct an average of 30 calls per day based on campaign
Inbound Sales Campaigns Responsibilities
- Maintain database of inbound prospects and how/where they heard about event(s).
- Work with membership department to follow up with any leads regarding event registrations.
REQUIREMENTS:
- Bachelor’s degree required.
- Four or more years’ experience in sales and marketing.
- Fast learner with ability to react quickly to changing requirements.
- Detail-oriented with effective follow up.
- Problem solving and conflict resolution skills; empowered to make decisions.
- Ability to prioritize tasks and projects.
- Excellent customer service skills, including telephone manner, and face to face meetings.
- Effective organizer and systems developer.
- Proficiency with all Microsoft Office products.
- Strong understanding of database management.
Submit Resume and Letter of interest to Resume@buses.org
Meetings & Events Coordinator
RESPONSIBILITIES:
General Responsibilities
- Process all incoming calls of event registrants.
- Responsible for the following departmental mailboxes: Meetingsdept, mkplonline@buses.org, HMC (registrations only), BISC (registrations only), BusMARC (registrations only), FMA (registrations only)
- Provide customer service to all current meeting and event registrants.
- Maintain a good working knowledge of all department policies and procedures and provide suggestions for departmental growth.
- Suggest substantive and logical improvements based on feedback from registrants.
- Answer calls and email inquiries in a timely and professional manner.
- Use Department Calendar to track tasks, deadlines, timelines, etc.
- Travel when needed.
- Adhere to monthly departmental timeline and calendar.
- Keeps Standards Operating Procedures updated for registration processing and quality checks.
- Work interdepartmentally to provide excellent member service and benefits.
Event Engagement Responsibilities
- Responsible for Event Customer Service.
- Inform delegates of benefits and services.
- Assist with meetings & event projects including marketing campaigns, mailings, administrative support, word processing, phone campaigns, meetings, etc.
Data Processing Responsibilities
- Process all event registrations for association and send confirmations from appropriate database.
- Responsible for printing badges for all events.
- Provide event lists to host city as requested.
- Create monthly statistical reports on registration status vs. goal.
Data Integrity Responsibilities
- Responsible for resolving all discrepancies for event registrations.
- Ensure accurate and comprehensive records and systems management for events.
- Extensive knowledge of membership databases.
- Runs Marketplace quality checks weekly.
- Checks event discrepancies weekly.
Inventory Responsibilities
- Responsible for ordering badges, badge stock, ribbons and signage for all events.
- Securing and/or producing all necessary meeting supplies.
Accounting Responsibilities
- Responsible for following up on Event Open Invoices via email, mail and phone calls.
- Process payments.
- Work with Accounting department to resolve discrepancies.
Education Responsibilities
- Coordinate webinars as needed.
- Maintain CTIS enrollee database including IUPUI and education credits.
REQUIREMENTS:
- Bachelor’s degree required.
- Four or more years’ experience in a customer service field.
- Fast learner with ability to react quickly to changing requirements.
- Detail-oriented with effective follow up.
- Problem solving and conflict resolution skills; empowered to make decisions.
- Ability to prioritize tasks and projects.
- Excellent customer service skills, including telephone manner, and face to face encounters.
- Effective organizer and systems developer.
- Proficiency with all Microsoft Office products.
- Strong understanding of database management.
Applicants should submit resumes and a cover letter to Resume@buses.org