News: Categories

At a Glance Series: Arizona

Arizona, the Grand Canyon state, is filled with a multitude of travel opportunities that include a rich western history and diverse heritage, golf, exciting outdoor adventures, unique natural scenery, fantastic shopping over 300 days of sunshine and a wide choice 
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Insider Exclusive: 7 Secrets to Creating Just Satisfied Customers (and doing more work)

It’s easy to get new customers, but can you keep them and turn them into Brand Ambassadors who become your loyal and raving fans who can’t wait to tell your story about how you are making them feel. 
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Insider Exclusive: Understanding Social Engineering Attacks

What is Social Engineering Attacks? In Layman’s term, it is a process designed to trick victims into handing over confidential or sensitive information. 
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Insider Exclusive: Have you Made Mistakes as a Leader?

Many of us have aspirations of being the best professional we can be. We know we have more to give, can do more, and want to give it our all. We aren't complacent. We don’t want to watch the world 
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Insider Exclusive: Do Your Employees Influence Your Customers?

Do your employees take that much care of your customers? The motorcoach, travel and tourism industry is competitive. Are your employees making a point to stand out from the competition or does everyone look the same to the customer? 
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Insider Exclusive: Decrease your Stress

We know stress is a killer. But it's not so much the stress; it's our reaction to it. The stress is often beyond our control, where as we can control our thoughts and reactions. 
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At a Glance Series: Shop * Dine * Play* USA

SHOP * DINE * PLAY * USA is a collection of must-visit shopping/dining/entertainment attractions in top USA destinations for domestic and international travelers. 
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Insider Exclusive: Heritage Tourism: Facts & Figures

Heritage tourism is a fast-growing segment of the motorcoach travel and tourism industry. Consider these statistics and helpful tips when reaching out to this type of traveler. 
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Insider Excluisve: How to Practice Great Customer Care Online

Communicating with your customers online isn’t easy. Stay positive, patient, and follow these general guidelines for having successful conversations with customers. Read More. 
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At a Glance Series: Macerich Shopping Centers & Fashion Outlets

Macerich tourism programs offer group and leisure visitors special programs including visitor incentives; motorcoach meet-and-greet and incentive program; commissionable experiential shopping packages; and hotel shopping packages. 
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