Training Resources

Don’t be caught unprepared. Develop an incident preparedness plan with these free resources.

ABA Resources

• Managing Media in a Crisis (PDF)
• Sample of Social Media Policy
• How to Prepare for a Crisis
• How to Communicate with Passengers’ Family

National Transportation Safety Board Resources

• Crisis Communications Messaging (PDF)
• Family Assistance Operations (PDF)
• NTSB Accident Investigations (PDF)
• Media Relations and Accident-Related Communications (PDF)