Championship Principles for Customer-Centric Culture

Webinar | May 28 | 2 p.m. Eastern

Track: Customer Experiences: Net Promoter Score
Speaker: James Brown

May 28, 2025
2:00 – 3:00 p.m. Eastern

Session Info

Successful organizations understand customer service is important, but GREAT organizations are deliberate about their customer service framework, creating a customer-centric culture. In this presentation, you will learn how to set yourself and your organization apart by making customer-centric service an intentional aspect of your daily operations, ultimately helping you better reach your business goals. Take the stride from “a customer” to “MY customer.”

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Your Speaker

James is a speaker, emcee, voice-over talent, and presentation coach; I guess you could say he’s a man who wears many hats (literally has more than 40 “B” caps!) Known for his commanding voice and interactive approach, he lives by the creed that everybody is your customer. A former All-American and award-winning Sales executive, James is no stranger to competing at the highest levels. James’ unique expertise as a leader and teammate has paved the way for him to be an asset to organizations, challenging them to leverage the power of relationships in “The Xchange Zone.”

Registration is closed for this event