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Frequently Asked Questions
If you have ensured that you are meeting all specifications outlined above and are still experiencing an issue, please refer to the FAQs below for assistance.
Q: When attempting to log in to take the online training, I am receiving an error message: Incorrect Administrator Username, Incorrect Administrator Password or Both. What do I do?
A: Make sure you are not typing the username or password incorrect. To recover the username or password, Click “login to database” on the ABA website homepage and then click “What is my username and password?” If the username and password was given to you by your employer verify with them it is correct.
Q: While attempting to log in to take the online training, I am receiving an error message: The maximum login attempts reached. What do I do?
A: You have attempted to enter the wrong login information at least five times and has locked the account. This can be fixed by restarting the browser- simply "x" out and reopen the browser.
Q: While trying to log in to take the online training, I am receiving an error message: Administrator's Internet account is locked out. What do I do?
A: This can occur when the user has not used their account for 13 months, or longer. Please call us toll-free at 844-448-8195 or at 225-454-6031 and we will unlock the account. NOTE: if you are using a company account the account administrator will need to contact us.
Q: While attempting to log in to take the online training, I am receiving an error message: Your company's accounting number is on hold or inactive. What do I do?
A: Please call us toll-free at 844-448-8195 or at 225-454-6031 and we will assist you. NOTE: if you are using a company account the account administrator will need to contact us.
Customer Service
Domestic
844-448-8195
International
225-454-6031
*English speakers only.
ABA Staff
Brandon Buchanan, Director of Regulatory Affairs
202-218-7227
bbuchanan@buses.org