News: Tags
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Insider Exclusive: Thanking Your Customers: How to Do It Correctly
Customer service coach Randi Busse explains how simply thanking your customers (and potential customers) can grow your business.
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Insider Exclusive: Do You Trust Your Employees?
Randi Busse knows a thing or two about good customer service. As president of Workforce Development Group Inc., she helps organizations improve their customer experience.
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Insider Exclusive: Eliminating the Customer ‘Prevention’ Department
According to a survey by Bain & Co., 80 percent of companies surveyed believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Make it pleasant for customers to do business with you—or they won’t!
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