News: Tags
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Industry Leaders Meet to Discuss Parks and Other Issues
Leaders of the motorcoach, tour and travel industry came together to discuss issues affecting all aspects of the industry and their respective members.
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ABA, Busworld Announce Partnership to Bring Renowned Busworld Academy to ABA’s 2020 Marketplace
This is the first time Busworld Academy will be offered in the United States in conjunction with another association’s existing program.
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Insider Exclusive: Meet Kathy Hedges of the Women in Buses Council
Meet Kathy Hedges from ABA member Northern Alaska Tour Company and Women in Buses member and find out why WIB is important to her.
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How to Win Overseas Customers
You don’t want to miss this Insider Exclusive! We’ve interviewed three ABA members (each representing different segments of the travel industry) on how they successfully market to overseas customers, and their advice is enlightening.
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Getting That All-Important Lead
At the Pennsylvania Bus Association Marketplace in March, Jeanne R. Hart, tour and travel sales manager at Gateway Gettysburg hotels, shared best practices for getting that important lead—and what to do next. Learn from her expertise.
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ABA Welcomes Lia Zegeye to Lead New Membership Initiatives
ABA is excited to welcome Lia Zegeye as its new Senior Director of Membership.
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Insider Exclusive: Kill Them With Kindness
The next time you find yourself in an argument or disagreement at work, try asking questions rather than making pointed statements. Asking questions causes both parties to think about the situation without getting aggressive or emotional.
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How to Make Your Customers Happy—Even When They Aren’t Right: Insider Exclusive
It’s the golden standard in the customer service industry—“The customer is always right”—but the age of social media has complicated matters drastically. So how do you prevent negative social media reviews when the customer isn’t even right?
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Insider Exclusive: Fun Ideas That Will Increase Moral
Are your employees showing signs of stress? Perhaps they are less enthusiastic about work, seem tired, or are disengaged? Here are a few simple ways to bring some energy back into the workplace.
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Insider Exclusive: Small Steps to Helping Your Company Go Green
Traveling by motorcoach is very environmentally friendly. Here are a few more ways you can ensure that your business is doing its part to help save our planet!
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