News: Tags
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Insider Exclusive: Implementing a Loyalty Program to Boost Sales
Loyalty programs all have the same goal: to keep customers happy and create incentives that keep them coming back for more. Consider these interesting statistics and benefits of having a loyalty program for your company
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How to Make Your Customers Happy—Even When They Aren’t Right: Insider Exclusive
It’s the golden standard in the customer service industry—“The customer is always right”—but the age of social media has complicated matters drastically. So how do you prevent negative social media reviews when the customer isn’t even right?
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Insider Exclusive: Quick Tips for Great Online Reviews
A good customer review can persuade a new customer to try your business. Bad reviews might ruin your reputation. As a business owner, you can play an active role in generating positive reviews by practicing these easy steps.
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ABA and MCI Launch New Motorcoach Driver of the Year Award
ABA and MCI have partnered to create an award program to recognize OTR motorcoach drivers who go above and beyond in safety and customer service.
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Insider Exclusive: The 96-Cent Wow Factor: Leaving a Great Impression Doesn’t Have to Break the Bank
It’s often the little things that make your company stand out from the rest.
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Insider Exclusive: How to Increase Profits by Pricing Your Product Right
Don’t look at what everyone else is charging to determine the price of your product or service. Instead, it should reflect the value you provide your customers.
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Insider Exclusive: Thanking Your Customers: How to Do It Correctly
Customer service coach Randi Busse explains how simply thanking your customers (and potential customers) can grow your business.
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Insider Exclusive: How to Become More Visible, Memorable, and in Demand in 2018
Your prospects, potential employers, new hires, the media, strategic partners, and even investors are all eyeing you online. What story are you telling them?
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Insider Exclusive: Eliminating the Customer ‘Prevention’ Department
According to a survey by Bain & Co., 80 percent of companies surveyed believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Make it pleasant for customers to do business with you—or they won’t!
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Insider Exclusive: Complying With the Americans With Disabilities Act
A panel of industry experts recently discussed “What’s the Right Thing to Do?” in situations involving customers with disabilities.
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