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Insider Exclusive: Staying Positive, Even When Things Seem Negative

Staying positive, even in negative situations, won’t always be easy. Sometimes it won’t even be possible. But even if you are successful only half the time, you will be 50 percent more positive than you were before you tried 
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Insider Exclusive: 14 oz in a 12 oz Cup

My husband is always telling me I am trying to put 14 oz in a 12 oz cup. I find this statement to be a challenge. So, do I reduce the amount I am pouring? Heck no! I just prove 
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Insider Exclusive: Having a Difficult Conversation

Have you ever had to tell someone that they need to shower more, find somewhere else to live or they’re too loud at work? Those kinds of conversations can be incredibly uncomfortable. 
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Insider Exclusive: Is Online Public Speaking an Oxymoron?

If public means in the presence of others, and online is using a private electronic device, then how can online public speaking, be in the “public”? 
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ABA MAC Gives Back to Omaha

This week when the ABA Marketplace Advisory Committee and the Education, Orientation, Resource Central Subcommittees met in Omaha to plan the 2020 Marketplace it did so on a somber note. 
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Insider Exclusive: 7 Secrets to Creating Just Satisfied Customers (and doing more work)

It’s easy to get new customers, but can you keep them and turn them into Brand Ambassadors who become your loyal and raving fans who can’t wait to tell your story about how you are making them feel. 
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Insider Exclusive: Understanding Social Engineering Attacks

What is Social Engineering Attacks? In Layman’s term, it is a process designed to trick victims into handing over confidential or sensitive information. 
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Insider Exclusive: Have you Made Mistakes as a Leader?

Many of us have aspirations of being the best professional we can be. We know we have more to give, can do more, and want to give it our all. We aren't complacent. We don’t want to watch the world 
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Insider Exclusive: Do Your Employees Influence Your Customers?

Do your employees take that much care of your customers? The motorcoach, travel and tourism industry is competitive. Are your employees making a point to stand out from the competition or does everyone look the same to the customer? 
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Insider Exclusive: Decrease your Stress

We know stress is a killer. But it's not so much the stress; it's our reaction to it. The stress is often beyond our control, where as we can control our thoughts and reactions. 
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