Archive

At a Glance Series: Shop * Dine * Play* USA

SHOP * DINE * PLAY * USA is a collection of must-visit shopping/dining/entertainment attractions in top USA destinations for domestic and international travelers. 
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Insider Exclusive: Heritage Tourism: Facts & Figures

Heritage tourism is a fast-growing segment of the motorcoach travel and tourism industry. Consider these statistics and helpful tips when reaching out to this type of traveler. 
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Insider Excluisve: How to Practice Great Customer Care Online

Communicating with your customers online isn’t easy. Stay positive, patient, and follow these general guidelines for having successful conversations with customers. Read More. 
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At a Glance Series: Macerich Shopping Centers & Fashion Outlets

Macerich tourism programs offer group and leisure visitors special programs including visitor incentives; motorcoach meet-and-greet and incentive program; commissionable experiential shopping packages; and hotel shopping packages. 
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Insider Exclusive: Customer Surveys: Helping You Understand Client Needs

Customer satisfaction surveys are quick and efficient ways to find out what your customers really think. Learn how ABA member Tulip Time Festival uses survey results as a quality assurance tool. 
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Insider Exclusive: Internal Marketing: Putting Your Employees First

The service profession is unique in that employees are an integral part of the “product.” Successful service organizations recognize that employee satisfaction and customer satisfaction go hand in hand. 
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The Effects of Partial Federal Government Shutdown on Industry

It is unknown how long the shutdown will last, but the ABA Government Affairs and Policy team will continue to update our members on important developments. 
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ABA Joins STN Expo Indianapolis as Official Partner

The American Bus Association (ABA) and School Transportation News announced details today of a new partnership that will bring ABA’s new School Bus Council to the STN EXPO Conference and Trade Show in Indianapolis. 
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ABA, School Transportation News Partner to Create More Benefits for ABA’s SBC Members

The partnership also creates a new program to recognize and outstanding a private school bus operator. 
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Leisure Magazine: Titans of Tourism

Peter Pantuso spoke with Leisure Group Travel about latest trends in the group tour and travel industry. 
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