Insider Exclusive: Extroverts, Introverts Can Play Well Together

Insider Exclusive: Extroverts, Introverts Can Play Well Together

By Vincent Ivan Phipps

Do opposites really attract? Perhaps, but sometimes they might first attack!

You may be surprised to learn that 82 percent of firings are because of interpersonal conflicts, not technical knowledge. In addition, 77 percent of resignations are because of the inability to get along with management.

We can categorize these business problems as communication “challenges.” So, let’s explore some communication “solutions.”

There are two common types of personalities, each with their own communication style: extroverts and introverts.

Extroverts are outspoken people who more rapidly embrace change and prefer fewer details. Introverts are reserved people who are more cautious to change and prefer more details.

If you are an extrovert communicating with an introvert, you should:

  1. Listen. Introverts are used to letting others talk. As an extrovert, speak less and listen more to best engage.
  2. Ask questions. As an extrovert, balance statements with questions. Use questions to gain insight from introverts.

If you are an introvert communicating with an extrovert, you should:

  1. Speak faster. It’s OK to speak to an extrovert quickly about ideas and concepts to hold their interest.
  2. Save the details. Avoid going into the particulars too soon; extroverts like discussing the big picture.

Although communication is a continuous challenge in business, the more you can do to understand and adapt, the more you can increase the propensity to have healthier and solution-focused communication.

Vincent Ivan Phipps, M.A., CSP, is the owner of Communication VIP Training and Coaching. He is a frequent speaker at ABA’s Annual Meeting & Marketplace. To contact Phipps, email him at or visit

About the American Bus Association

The American Bus Association (ABA) is the trade organization of the intercity bus industry, with more than 1,000 motorcoach and tour company members in the United States and Canada. Its members operate charter, tour, regular route, airport express, special operations and contract services. Another 2,800 members are travel and tourism organizations and suppliers of bus products and services who work in partnership with the North American motorcoach industry.


Melanie Hinton, Vice President, Communications & Marketing, ABA
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