Join us as we discuss the impacts of perception on customer service in our industry. To get ready for the interactive and fun discussion, check out these quick reads on customer service and perception.
- Customer Service is More Perception, Less Reality by Vitaliy Verbenko
- When It Comes To Service, Perception Is Reality by Lynn Manternach, Ph.D.
- The Power of Perceptions in Shaping Customer Satisfaction by Adele Sommers
We will also discuss the SWOT analysis tool and identify additional resources for you and your company on customer service.
All are invited to participate. Membership in the Women in Buses Council is not a requirement for this session.