You can't expect what you can't inspect! Join John Kennedy as he delivers a fast-paced workshop dedicated to the art and science of metrics. Setting up a fun, competitive and engaging culture of improvement and measurement can improve teamwork, customer experience, profitability and productivity. John's dynamic energy will inspire you to create this culture within your workspace.
John Kennedy is an international speaker, strategist an author specializing in service related industries that strive to improve the guest experience, enhance team engagement, develop better leaders and increase revenue and profitability.