Education Bites

Sponsored by Bradenton Area CVB

DATE TIME SPEAKER TITLE
SUNDAY
JAN. 27
9  - 9:14 a.m. David Norman

Just a Bite of Crisis Communications

How to plan for a crisis and navigate a serious incident in a 24/7 digital age.

SUNDAY
JAN. 27
10 – 10:14 a.m. Vincent Ivan Phipps

Just a Bite of Amplify Your Attitude!

Attitude and stress are two of the most crucial factors of your personal and professional development. This session addresses how to increase your resistance to stress and how to develop and maintain a positive, solution-oriented focus. Challenges are inevitable. Conflicts with others will occur. This message will give you the ability to quickly recognize and adapt to be effective during your moments of challenge. Success is not determined by avoiding pressure. Success is determined by how well we persevere through pressure.

SUNDAY
JAN. 27
11 - 11:30 a.m. Nick Calderazzo

Just a Bite of Travel Alliance Partners (TAP)

Learn how to market your product with, and to, 30 North American tour operators through Travel Alliance Partners (TAP). Several programs are designed to meet a variety of needs and budgets.

SUNDAY
JAN. 27
3 - 3:30 p.m. Dave Bodle

Just a Bite of Congratulations, You Have a Lead! 5 Tips to Move it to a Sale

With a well-rounded sales strategy, leads will come from all directions – marketplace appointments, advertising, sales blitz, referrals, cold calls, digital marketing and even social media. This Education Bite explores the difference between warm and cold leads and provides actionable tips to get them into and through your sales funnel.

SUNDAY
JAN. 27
4:30 – 4:44 p.m. Debra Fine

Just a Bite of The Fine Art of Small Talk

Do you hate walking into a room filled with strangers and striking up a conversation? Do you dread receptions, networking events, or upcoming parties? Every new face is a new opportunity for conversational success. Don’t find yourself alone in the corner, hanging out by the bar, or jumping ship. In this informative, interactive, and entertaining seminar, gain techniques so that you will never again dread attending a party, industry function, or networking event. Leave with the power to strike up a conversation with anyone while turning every conversation into an opportunity for success.

SUNDAY
JAN. 27
5:15 – 5:29 p.m. Dave Sheffield

Just a Bite of Top Presentation Strategies for the Tourism Industry

This program will help you breathe life into your presentations and improve your communication with others, and will positively impact your business from day one. While you may know your business, are you able to communicate the magic of it to your prospects? Are you communicating in the right way to the right people? This custom-tailored program will help you discover the following: matching the right message and methods to your potential customers; how to paint a picture of amazing tour experiences in your customer’s mind; the top 3 presentation mistakes to avoid; and what to do to stand out from the competition. This program is extremely interactive and often produces positive results within 14 minutes!

MONDAY
JAN. 28
9 – 9:14 a.m. Anne Schewe

Just a Bite of Sara's Wish Foundation

Seatbelt usage on motor coaches where seatbelts are available is a low 15%.  A comprehensive, national campaign to increase seatbelt usage was initiated with a Safety Summit in DC on the Hill in October 2017.  It continues with important stakeholders forming a Seatbelt Safety Task Force in 2018. Come hear about the pilot program that is underway, and get excited about saving lives and decreasing injuries with this important seatbelt campaign. 

MONDAY
JAN. 28
10 – 10:14 a.m. IUPUI

Just a Bite of Certified Travel Industry Specialist Program (CTIS)

ABA’s CTIS Program provides an opportunity to gain practical business and industry-specific knowledge to build a strong reputation in the industry. Learn more about our continuing education program and the benefits of professional education.

MONDAY
JAN. 28
11 - 11:30 a.m. Carylann Assante, CAE
Executive Director SYTA

Just a Bite of How Is International Inbound Student Travel Trending For 2019?

Stop by this session and hear statistics that will help you plan for 2019 and 2020.

MONDAY
JAN. 28
3 - 3:30 p.m. Jeff Gayduk

Just a Bite of Profit From These Trends Influencing Group Travel

Based on data collected from Leisure Group Travel’s Annual Group Intentions Survey, this Education Bite explores trends that are shaking up the group sector while providing guideposts on how destinations, attractions and hotels can capitalize on them.

MONDAY
JAN. 28
4:30 – 4:44 p.m. Aaron McDaniel

Just a Bite of The Future of Customer Engagement: Delighting your Millennial Customers

How to make your organization’s product/service irresistible to millennials. Master techniques to leverage your millennial customer base to drive innovation and your organization’s future vision. Align your organization’s values with millennial values to foster growth.

MONDAY
JAN. 28
5:15 – 5:29 p.m. Kathy Gruver

Just a Bite of Say Yes to Less Stress

Stress is a killer in our society, leading to 60–90% of our doctor visits and millions of dollars in lost revenue every year. It is imperative that we recognize that stress is not the problem; it’s our reaction to our stress, and we can learn to control it. Acquire cutting-edge self-care techniques—affirmations, visualization, mindfulness, and mini-meditations—that staff can do on their own for better health. A stress-free staff is a productive, healthy, and happy staff. Dr. Gruver will share her decades of experience, and you will walk away inspired to make positive changes in your life, your company, and your staff. Recognize the emotional, physical, and behavioral signs of stress. Examine current research on meditation, positive self-talk, and visualization and how it can be incorporated into your workday. Learn a simple technique, known as a mini-meditation, to stop the stress response in its tracks. Understand how you can use your daydreams to boost immune function and increase relaxation.

TUESDAY
JAN. 29

9 – 9:14 a.m. Kristina Freeman

Just a Bite of ABA Advertising Opportunties

Join us for a quick overview of the customizable opportunities available to you in 2019. We all need to make wise investment decisions—those that make sense for the future health of our organizations. Supporting ABA’s publications is a win-win for all: Our readers benefit from the useful content as well as messages from our advertisers, ABA members benefit from the programs made possible with advertising dollars, and, most importantly, you benefit from the exposure to the decision makers who will bring you business.

TUESDAY
JAN. 29

10 – 10:14 a.m. Joan Keddell

Just a Bite of International Tour Management Institute (ITMI)

An overview of the ITMI Signature one-day Customer Service Training Course to give your drivers the tools and skills to provide an extra level of service to your company’s passengers and suppliers. 

TUESDAY
JAN. 29

11 - 11:30 a.m.  

 

TUESDAY
JAN. 29

3 - 3:30 p.m. Jeff Gayduk and Dave Bodle

Just a Bite of Can Anybody Hear Me? How to Yell Your Story in a Crowded Room

If there’s one word to describe today’s b2b environment it’s hectic. Marketing experts estimate that most Americans are exposed to upwards of 10,000 ads each day. At some point, we start a screening process for what we engage with and start ignoring brands. Learn from media experts Dave Bodle and Jeff Gayduk on how to break through the clutter by developing an effective media and tour operator outreach program.

TUESDAY
JAN. 29
4:30 – 4:44 p.m.

Joseph DeGregorio

Just a Bite of National Federation of Tourist Guide Association (NFTGA)

The coach operator and the tour guide are a team. Our goals are the same. We strive to provide travelers with the most interesting, comfortable, hassle-free and safe experiences possible. The stronger the operator/guide relationship, the more likely it is that our goals are achievable.  In this Education Bite, the attendee will learn about the National Federation of Tourist Guide Associations (NFTGA) and its 19 member associations and how they can be a great resource to coach operators and companies.