Marketplace 2019 Webinar Series: Dealing with Difficult People

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Session Details

Dealing with difficult people on a daily basis can turn a dream job into a nightmare! As pressures in the workplace increase, everyone is finding there are more difficult people to deal with on the job as well as in our personal lives. • 5 strategies for improving communication with difficult people (so you can end your frustration!) • How to defuse people who are angry, upset or just plain rude and how to calm tense situations • Techniques for giving feedback to difficult people to help correct or even improve their behavior • Learn to face life confidently, knowing you’re up to any challenge.


Insightful … humorous … entertaining … even contagious grin … words that are often used to describe Rhonda Scharf.  A speaker with the uncanny ability to look at the normal and see something quite different.      Rhonda is a Professional Speaker recently inducted into the Canadian Speaking Hall of Fame, Trainer, and Author, based in Ottawa. She has spoken to tens of thousands of people in 13 different countries.      Rhonda will share some things she has learned to help you thrive in your work environment, emerging at the end of the day with a smile and a sense of accomplishment. Audiences far and wide sing her praises for her relevant and useful tips on administration, communication and workplace effectiveness!     Her natural warmth and sincerity are balanced by a healthy sense of the absurd, a combination that is useful in any situation. With her CSP and HoF designations, combined with her Spirit of CAPS award, she is only one of two speakers worldwide with the trifecta of honors.    Rhonda’s professional speaking career began at age two… when her mother would offer her 25 cents to be quiet for five minutes!

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