Marketplace 2019 Webinar Series: Customer Service Today

Session Details

The smartest companies have the best customer service. It’s no secret that the smartest companies seek to provide the BEST customer service. For example, did you know that Apple wants its customers to experience happiness, and has developed a customer-service strategy based on achieving that result? What’s your Customer-Service Strategy? • Are your customers or clients happy? • Do your employees understand exactly what your customers want and need? • Do you have a consistent “Customer-Service Strategy” that employees can easily follow? • Are you focused on achieving superior customer service? You’ll learn the techniques, strategies, and skills that work best when developing your own customer-service strategy.

Speaker

Insightful … humorous … entertaining … even contagious grin … words that are often used to describe Rhonda Scharf.  A speaker with the uncanny ability to look at the normal and see something quite different.      Rhonda is a Professional Speaker recently inducted into the Canadian Speaking Hall of Fame, Trainer, and Author, based in Ottawa. She has spoken to tens of thousands of people in 13 different countries.      Rhonda will share some things she has learned to help you thrive in your work environment, emerging at the end of the day with a smile and a sense of accomplishment. Audiences far and wide sing her praises for her relevant and useful tips on administration, communication and workplace effectiveness!     Her natural warmth and sincerity are balanced by a healthy sense of the absurd, a combination that is useful in any situation. With her CSP and HoF designations, combined with her Spirit of CAPS award, she is only one of two speakers worldwide with the trifecta of honors.    Rhonda’s professional speaking career began at age two… when her mother would offer her 25 cents to be quiet for five minutes!

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