Keeping an organization resilient through a crisis requires advanced planning and practice on what to do and what to say, as well as identifying who should do it. Reactions to the crisis are one of the most critical pieces to control in the event of a high-profile accident or travel disruption. If reactions get out of hand, your reputation, bottom line and customer satisfaction could be negatively impacted. Putting together a response plan as we get back to traveling in a post-COVID environment should be top of mind. Get started on your plan today with our experts.
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