A quality motorcoach operator is reliable, professional, offers outstanding customer service and is affordable. Safety, quality and compliance with all local, state and federal government regulations are also critical factors to consider when selecting a motorcoach operator.
What to Ask Before You Book a Bus Operator
- Do you have proof of your federal operating authority to cross state or provincial lines, as issued by The U.S. Department of Transportation (DOT) or Transport Canada (for interstate trips)?
- Do you have a valid, current insurance certificate that provides a U.S. minimum of $5 million in liability insurance coverage?
- What is your USDOT number? Carriers are required to have a USDOT number clearly displayed, and should be either 5 or 6 digits long. By using that number, you can view the carrier's safety information online.
- When was the motorcoach last inspected? All U.S. based motorcoach companies must be inspected every three years.
- Does the driver have a valid, current Commercial Driver's License (CDL), with a "passenger" endorsement printed on the license itself? CDLs are only issued after drivers have demonstrated their abilities through on-road skills and a knowledge test.
- Will this long or quick-turn-around trip require an extra driver to adhere to federal Hours of Service safety requirements?
- Do you play the American Bus Association’s safety video, audio CD, or are equipped with ABA's seatback pocket safety message cards? Companies must comply with Federal Motor Carrier Safety Administration (FMCSA) pre-trip passenger safety messaging requirements.
- Do you have recommendations on lodging, restaurants, destinations, and tourist attractions? As "preferred customers," they can often negotiate favorable group rates for you and even provide extras.
- Do you provide bilingual drivers? (If needed.)
The ABA Advantage
Code Of Ethics
ABA members operate under our Code of Ethics, adopted to promote and maintain the highest standards of bus service among its members.
For scheduled intercity service from your town to points everywhere, research online and cross check your available choices with the ABA companies.
ABA supports initiatives that help remove unsafe companies and drivers from the roads; establish educational benchmarks for drivers; and ensure companies are knowledgeable and abide by all regulatory requirements.